10-Day Return & Refund Policy

At FLOZA® Furniture Innovation Company, your satisfaction is guaranteed. We stand behind our manufacturing quality with an uncompromising 10-day return and replacement policy.

1. 10-Day Replacement Window

If your furniture arrives with transit damage, manufacturing flaw, or specification mismatch, notify us within 10 days of delivery. Our field service team will inspect and replace the product or part free of charge.

2. Easy Pickup Process

Our dedicated logistics team handles the reverse pickup directly from your doorstep at zero extra cost.

3. Refund Timelines

Once the item is inspected at our fulfillment center, refunds are initiated immediately to your original payment method (UPI, Bank Account, or Card) and credit within 5–7 business days.

4. Initiating a Return

Contact our customer team with your Order ID:

WhatsApp / Call: 1800 309 5123
Email: connect@floza.in